Questions you frequently come across about your bill

  1. What are the factors on which charges payable / security deposit depend?
  2. When do tariff rates change?
  3. I have not yet received this month’s bill. What should I do?
  4. How does your billing system work?
  5. What is Tariff Merger Removal (TMR)?
  6. What is a supplementary bill?
  7. I have a billing complaint. What should I do?
  8. What should I observe before registering any billing complaint with Reliance Energy?
  9. I am receiving high amount bills. Why?
  10. Why do two bills of the same customer show a lot of difference in the billed amount? Does Reliance Energy revise bills in case of errors?
  11. Why is it that sometimes a bill says “Meters could not be read; Reading Developed”?
  12. What is FAC or Fuel Adjustment Charge? And how is it calculated?
  13. How do I calculate my monthly energy consumption?

1. What are the factors on which charges payable / security deposit depend?

Ans: The charges applicable are dependent on various factors, such as availability of a meter cabin at your premises, the applied load and the user category etc.

2. When do tariff rates change?

Ans: Usually revised tariff rates are issued w.e.f. 1st June of each calendar year. However if a change in tariff takes place, its is communicated well in time.

3. I have not yet received this month’s bill. What should I do?

Ans: Bills are prepared and dispatched each month on a specific date.
However, in case of non-receipt of your bill, you can :

We ensure that your bill reaches you within next 3 working days.
You can also opt to register your e-mail id with us and receive an e-bill via e-mail.

4. How does your billing system work?

Ans: After the meter is connected, a Customer Number is allotted based on the location and a nearby Customer centre. This determines your Cycle Number and Book Number.

Based on Cycle Number, readings are taken by our Meter Reader every month. After readings are taken, your bill amount is calculated and dispatched to your billing address.

5. What is Tariff Merger Removal (TMR)?

Ans: Earlier there were two different tariffs for residential customers. One was for lighting (Light and fan) and the other was for domestic usage (Fridge, Geysers, iron, etc.). That is why two meters were connected to a single residential connection. Now both the tariffs have been merged into a single tariff.

6. What is a supplementary bill?

Ans: It is an additional bill to the normal bill, which is issued only when a meter is changed.
If the new meter shows average consumption more than 20% compared to old meter, a supplementary bill is raised based on the average consumption.

7. I have a billing complaint. What should I do?

Ans: Not to worry! Just do either of the followings:


8. What should I observe before registering any billing complaint with Reliance Energy?

Ans: You can study the pattern of readings for a few previous months and seasonal variation. To clarify any doubt, please feel free to call us on our 24 hr toll free no. 1800 200 3030 anytime. You can also visit your nearest Customer Care Centre, or send an e-mail to Energy.Helpdesk@relianceada.com.

9. I am receiving high amount bills. Why?

Ans: Your bill amount may be high due to following reasons:

  • Change in Tariff - Tariff rates have been revised w.e.f. 1st June of the year.
  • Seasonal Variations - An unusual cold or warm weather can significantly alter your electricity use.
  • New electric appliances usage - If you have recently installed a new major electric appliance - such as air conditioner, refrigerator, washing machine or computer - your usage of electricity may increase.
  • Defective Electrical appliances - Defective appliances such as air conditioner, refrigerator, washing machine and geyser needs to be repaired immediately as they consume more energy than normal.
  • More people in the house - More people in the house leads to more energy consumption and so a higher bill amount.
  • Changes in Life style - The life style is influenced by different work shifts, a new baby, and kids out of school for the summer, illness, retirement etc. These in turn affects various factors such as the amount of time spent at home, the number of times the door is opened/closed, the setting on the thermostat, time-spent watching TV, lights used, and number of showers etc. All these results into higher amount of electricity consumption.

10. Why do two bills of the same Customer show a lot of difference in the billed amount? Does Reliance Energy revise bills in case of errors?

Ans: Reliance Energy bills are based on meter readings which reflect actual consumption of power. There may be a lot of difference in two bills due to seasonal variations, developed reading, wrong reading or defective meter. In case of billing errors, corrections are made in the bills and communicated to the customer.

11. Why does a bill say “Meters could not be read; Reading Developed”?

Ans: It appears on your bill when the cabin or the premises were locked and it was not possible to read the meter. In this case, the customer gets a bill based on the previous billing pattern. This bill can be relatively lower or higher as compared to the actual bill. When the actual meter reading is taken, adjustments are made in the subsequent bill.

12. What is FAC or Fuel Adjustment Charge? And how is it calculated?

Ans: It reflects the adjustments due to changes in cost of power generation and power procured as compared to costs approved in MERC Tariff Order.

13. How do I calculate my monthly energy consumption?

Ans: We have provided an energy calculator (called as bill budgeter) on our website www.rel.co.in within the “My Account” feature. You can enter your average daily usage of the listed appliances and the calculator will give you the monthly consumption in units.