Meter Related Complaints

Is your meter not functioning properly? Or has it got burnt?

No need to worry!

Quickly register the following complaints:

A.High Consumption : If large and erratic variations are observed in your consumption

B.Stopped Meter : If meter is not recording consumption despite usage of energy (i.e. stopped)

C.Correction in Name & Address: You can request for correction in name and address along with necessary supporting documents.

D.Request for Reconnection of Electric Supply: Customers can request for reconnection of supply. The supply will be reconnected only after payment of Outstanding Bills, Security Deposit and Reconnection Charges are made

E.Request for Disconnection of Electric Supply: Customers can request for disconnection of their electric supply (only after clearing all the dues pending on their meter) if their premises is going to remain vacant for a substantial time.

F.Refund of Security Deposit: After disconnection of supply on request, customers can request for a refund of the security deposit paid by them. However, customers have to clear all their dues up to the date of meter disconnection. The request for refund should be accompanied with the original receipt of Security deposit for which refund is to be claimed.

G.Other bill related complaints

Details needed for registering complaints:

1.Customer number mentioned in your bill
2.Telephone No.(s)

How can I register my complaints?

For billing complaints you can also reach us through:-
a.Our IVR telephone number 1800-200-3030 (Multilingual)
b.Through letter addressed to Division head (Business) of the respective division.
c.Through personal visit to respective Divisional Customer Care Centre.

Note: You may have to visit the respective Divisional Customer Centre if any documents are required from your end

List of Divisional customer care centres:

North Division

  1. Jn. of Shankar Lane & S V Road,
    Kandivali (West),Mumbai 400 067

  2. Pawan Putra Building,
    Ghoddev Phatak (Near railway crossing),
    Kashi Mira Road,
    Bhayander (East) ,
    Thane - 401 101

South Division

  1. RNA Corporate Park, Old Kalamandir, Near Collector’s Office,
    Bandra (East), Mumbai – 400 051

East Division

  1. Near Sahakar Cinema, Tilak Nagar Road No.3,
    Chembur,Mumbai – 400089

Central Division

  1. Western Express Highway, Dindoshi,
    Goregaon (East),Mumbai – 400 097.

South Central Division

  1. Plot No. E-4 (i) & (ii) MIDC Area, Marol,
    Andheri (East ),Mumbai – 400 093

  2. Andheri West
    Sakinaka Jn.,
    Andheri-Kurla Road,
    Near Park Devis,
    Andheri (West) ,
    Mumbai – 400 072

  • You are always welcome to call up our Call centre at 1800-200-3030(Toll Free)
  • You can send us e-mail at