Meter Related Complaints
Is your meter not functioning properly? Or has it got burnt?
No need to worry!
Quickly register the following complaints:
A.High Consumption : If large and erratic variations are observed in your consumption
B.Stopped Meter : If meter is not recording consumption despite usage of energy (i.e. stopped)
C.Correction in Name & Address: You can request for correction in name and address along with necessary supporting documents.
D.Request for Reconnection of Electric Supply: Customers can request for reconnection of supply. The supply will be reconnected only after payment of Outstanding Bills, Security Deposit and Reconnection Charges are made
E.Request for Disconnection of Electric Supply: Customers can request for disconnection of their electric supply (only after clearing all the dues pending on their meter) if their premises is going to remain vacant for a substantial time.
F.Refund of Security Deposit: After disconnection of supply on request, customers can request for a refund of the security deposit paid by them. However, customers have to clear all their dues up to the date of meter disconnection. The request for refund should be accompanied with the original receipt of Security deposit for which refund is to be claimed.
G.Other bill related complaints
Details needed for registering complaints:
1.Customer number mentioned in your bill
How can I register my complaints?
For billing complaints you can also reach us through:-
a.Our IVR telephone number 1800-200-3030 (Multilingual)
b.Through letter addressed to Division head (Business) of the respective division.
c.Through personal visit to respective Divisional Customer Care Centre.
Note: You may have to visit the respective Divisional Customer Centre if any documents are required from your end
List of Divisional customer care centres:
- Jn. of Shankar Lane & S V Road,
Kandivali (West),Mumbai 400 067
- Pawan Putra Building,
Ghoddev Phatak (Near railway crossing),
Kashi Mira Road,
Bhayander (East) ,
Thane - 401 101
- RNA Corporate Park, Old Kalamandir, Near Collector’s Office,
Bandra (East), Mumbai – 400 051
- Near Sahakar Cinema, Tilak Nagar Road No.3,
Chembur,Mumbai – 400089
- Western Express Highway, Dindoshi,
Goregaon (East),Mumbai – 400 097.
South Central Division
- Plot No. E-4 (i) & (ii) MIDC Area, Marol,
Andheri (East ),Mumbai – 400 093
- Andheri West
Near Park Devis,
Andheri (West) ,
Mumbai – 400 072