Grievance Redressal Matrix

We at Reliance Energy are committed to satisfying your needs and meeting your expectations. Making sure that you, our esteemed customer, get only the best service from us is our utmost priority. We believe in providing you with an opportunity to get your billing and metering issues addressed at various levels in the organizational hierarchy.

When to use this service?

  • If at any stage, you feel that our service levels are not up to your expectations, or you are not satisfied with the quality of resolution provided, our “Grievance Redressal matrix” would help you redress your queries.
  • Write to various levels in the organizational hierarchy beginning from Level 1- our Helpdesk, viz. Energy.Helpdesk@relianceada.com to Level 4 - Head – Customer Service.

How to use the service?

LEVEL 1: – Helpdesk

Please write to our Helpdesk at Energy.Helpdesk@relianceada.com

You will receive a response from REnergy within 10 working days.

LEVEL 2: – Customer Care Centre Head

If you are not satisfied with the resolution provided at our helpdesk, kindly write to our Customer Care Centre Head at CCC.Head@relianceada.com

You will receive a response from our CCC head within 7 working days.

LEVEL 3: – Divisional Head

Still not satisfied or haven’t received at revert in 7 working days? Our truest intention is to provide the best possible solution for you. Please write to our Divisional Head at Division.Head@relianceada.com

You will receive a response from our Division Business head within 5 working days.

LEVEL 4: – Head – Customer Service

If this also leaves you dissatisfied, please contact Head - Customer Service for a fair and speedy resolution. He can be reached at CS.Head@relianceada.com

You will receive a response from the Customer Service head within 5 working days.

Details of IGRC personnel

Important Information

Customers are informed that in case they are not satisfied with the remedy provided by the Internal Redressal System within a period of 2 months from the date of intimation, the customer may submit the grievance to the forum which will be set up for the same.