FAQs about payment

  1. Where and how can I pay my bill?
  2. Can I make cash payment?
  3. Can I make cheque payment?
  4. How would I come to know about any tariff change?
  5. What are the working hours of the Collection Counters at the Collection Centres?
  6. How to get back the dishonoured cheque?
  7. How to enroll for Electronic Clearing Service (ECS)?
  8. How to opt for Voluntary Deposit Scheme (VDS)?

1. Where and how can I pay my bill?

Ans: You can pay your electricity bill at

  • Reliance Energy Bill Collection Centres
  • Authorized Collecting Banks

Also, if you want to enjoy convenience and earn at the same time then

  • Electronic Clearing Services (ECS)
  • Voluntary Deposit Scheme (VDS)
  • Online payment

are the services you can avail for the payment of your electricity bill.

2. Can I make cash payment?

Ans: Cash payments up to Rs. 20,000/- can be made. Cheques are accepted at all our bill collection
centres.

Authorized Collecting Banks accept both cash as well as cheque payments.

3. Can I make cheque payment?

Ans: Yes! You would have to issue an account payee cheque, payable to Reliance Energy Ltd.
Please do not forget to mention your Contract Account number with it for e.g. “Reliance Energy Ltd.
<Account No>”.

4. How would I come to know about any tariff change?

Ans: If a change in tariff takes place, you will be notified well in time through a formal communication.

5. What are the working hours of the Collection Counters at the Collection Centres?

Ans: All our collection counters work from 8.00 a.m. to 7.00 p.m. on weekdays (Monday to Saturday).
Whereas Collection Centres at Divisional Offices are open up to 7.30 p.m.
In addition, a single window is kept open on Sundays at our Divisional Offices ONLY.

6. How to get back the dishonoured cheque?

Ans: Whenever a cheque gets dishonoured, intimation is sent to you by the Cash Department.
Steps to collect the dishonoured cheque:

  1. Obtain a duplicate bill from Customer centre of the respective division.
  2. Make the payment at the bill payment centre for the outstanding amount.
  3. Carry the receipt to the cash department and collect the dishonoured cheque.

7. How to enroll for Electronic Clearing Service (ECS)?

Ans: It is a very simple and easy to follow procedure:

  • Fill up a mandate form certified by the concerned bank giving details of your bank account.
  • Submit the duly filled at the nearest customer care centre at the divisional offices or you may mail the form to the divisional office.

8. How to opt for Voluntary Deposit Scheme (VDS)?

Ans: In This scheme facilitates you to pay your bills in advance. You need to fill up the Voluntary Deposit
Scheme form
and submit the same at the nearest Customer Care centre.